We only accept domestic orders at this time. All orders are shipped via USPS or UPS within 3-5 business days after the order is placed and paid for. UPS is typically used for larger orders or if requested.
Unless you meet the "Free Shipping over $60" promo, you assume all responsibility for shipping costs and any associated fees, including shipping insurance or signature confirmation (included only if requested.) Please email email@example.com to request that insurance or a signature confirmation be added to your order. We are not responsible for packages delivered to an incorrect address. Please be sure to double check your shipping address at check out.
Once your order has shipped, you will receive an e-mail notification with all tracking information. Shipping costs are calculated by package weight.
USPS First-Class Mail and Priority Mail delivery is typically 1-3 business days from ship date, and USPS Priority Mail Express is typically 1-2 days from ship date. UPS Ground delivery is 1-5 days from ship date, depending on destination.
Please note, that Wrightwood Candle Company has no control over transit times once our packages are in possession of the mail carrier. If you believe your package has been lost, a claim will need to be filed with the carrier directly.
Returns & Exchanges
We are not accepting returns at the moment, but your satisfaction is my top priority! I want you to love your candles. If you are not happy with your purchase for whatever reason and would like to discuss a possible store credit/exchange, please email me at firstname.lastname@example.org. No exchanges will be accepted on candles that have already been lit.
Each order is carefully wrapped to help insure a safe delivery to you! If your candle is damaged during shipping, please provide photo evidence within 3 days from delivery so we can work to find a solution.
The customer is responsible for all shipping and handling charges for returns. Wrightwood Candle Company does not assume responsibility for packages containing returns that are poorly packaged or lost in transit. We do not replace orders that are shipped with no tracking information. Please keep the tracking information until your exchange has been received & processed. Any packages sent back without instructions and tracking information will be returned to sender.